Introduction and who we are 1.1. The mobile application “Zone 8 – Embrace the 8” (the “App”) is operated by Guillaume Ribeiro, Carolina Santos and Carolina Verdasca (“we” or “Zone 8”), who act jointly as those responsible for the service provided through the App. 1.2. Contact: zone8privacy@gmail.com (privacy matters) | zone8support@gmail.com (functional support). 1.3. By installing, accessing or using the App, the user (“User”) accepts these Terms and Conditions (“Terms”) through an explicit acceptance mechanism (“click‑wrap”). If you do not agree, you must uninstall and stop using the App. 1.4. Definitions: (a) “Subscription” — paid plan with automatic renewal granting access to premium features; (b) “Store” — Apple App Store and/or Google Play; (c) “PSP” — payment service provider that processes charges; (d) “User Content” — any content uploaded or provided by the User; (e) “Trial Period” — free access for a limited period before billing begins.
Purpose and operation of the App 2.1. The App provides training and wellness features (including content, metrics and recommendations based on data provided by the User). 2.2. The App offers a free version and premium plans (Pro and Coach) with additional features through paid subscriptions. 2.3. Free Plan: Free users may track one race per week. Additional races require a Pro or Coach subscription. We reserve the right to change free plan limits with reasonable notice. 2.4. Coach Plan: The Coach plan allows subscribers to invite athletes, build weekly training plans, and access athlete race history within the App. Athletes must explicitly accept coaching invitations. Coaches are responsible for the accuracy of training plans they create.
Account, registration and eligibility 3.1. To use certain features, the User must create an account, providing true, complete and up-to-date information (name and email). 3.2. The App is not intended for persons under 16 years of age. If you are between 13 and 15 years old, you may only use the App where permitted by applicable law and with parental consent, where required. 3.3. The User is responsible for maintaining the confidentiality of their login credentials and for all activities carried out on the account. The User may not share their account with others.
Subscriptions, payments and automatic renewal 4.1. The App offers the following subscription plans: (a) Pro Weekly — €0.99/week; (b) Pro Monthly — €3.99/month; (c) Pro Annual — €29.99/year; (d) Coach Monthly — €7.99/month; (e) Coach Annual — €59.99/year. Prices include applicable taxes, unless otherwise stated. 4.2. In‑app payments are processed by licensed PSPs and/or through the Stores’ purchasing systems (Apple App Store and/or Google Play). Where the purchase is made through a Store, billing management, cancellations and refunds are handled in accordance with the Store’s own terms. 4.3. Unless otherwise stated, Subscriptions renew automatically at the end of each period at the then-current price. The User must cancel automatic renewal at least 24 hours before the renewal date in the account settings or through the relevant Store’s channel. 4.4. For Subscriptions with a Trial Period, if the User does not cancel before the end of the trial, the Subscription will automatically convert to a paid subscription on the date indicated. 4.5. In the event of a billing failure, we may retry and/or suspend premium access until the matter is resolved. 4.6. Price updates: we may update prices with reasonable prior notice (at least 30 days) before the next renewal; price changes will be communicated in advance via the App. If you do not agree with the new price, you may cancel the Subscription before the renewal date; continued use of the service after the new price takes effect constitutes acceptance of the new price. 4.7. Promotional codes and campaigns may have their own rules and expiry dates; unless otherwise stated, they are not cumulative. 4.8. Notices: we will send a notification before the end of the Trial Period and, for annual Subscriptions, a renewal reminder with reasonable advance notice. 4.9. Manage or cancel your subscription in your App Store or Google Play account settings. Refunds are subject to Apple App Store and Google Play policies.
Right of withdrawal (consumers) and immediate performance 5.1. The User has 14 days to withdraw from the distance contract (subscription) without giving any reason. 5.2. By immediately commencing the premium subscription, the User requests performance during the withdrawal period and acknowledges that, once the service has been fully provided, the right of withdrawal may be lost. 5.3. If the User exercises the right of withdrawal within the prescribed period and the service has not been fully provided, a proportionate amount may be payable for the service already supplied up to the date of notification. 5.4. The right of withdrawal must be exercised through the account area or the mechanisms provided by the Store (where the purchase was processed through the App Store/Google Play), or by contacting support@zone8.app.
Cancellations and refunds 6.1. The User may cancel automatic renewal at any time; premium access will remain available until the end of the period already paid for. 6.2. Refund policies may vary when the purchase is made through the Stores (Apple/Google rules apply). For purchases processed by an external PSP, these Terms and applicable law apply.
Acceptable use 7.1. The User undertakes not to: (a) use the App in an unlawful, abusive manner or in a manner that infringes the rights of third parties; (b) attempt to access systems or data without authorisation; (c) decompile, copy or create derivative works of the App, except where permitted by law; (d) circumvent payment, metering or security mechanisms. 7.2. We may suspend or terminate access in the event of a breach of these Terms, with notice whenever reasonably practicable.
7.A.Event Publishing 7A.1. Users approved as Publishers may submit fitness events for listing in the App. All submitted events are subject to review and approval. Zone 8 reserves the right to decline or remove any event without explanation. 7A.2. Publishers must ensure all event information is accurate and they have the right to promote the event.
Content, intellectual property and licences 8.1. All rights in the App, content, trademarks, logos, software and know‑how belong to Zone 8 or its respective licensors. 8.2. The User is granted a limited, revocable, non-exclusive and non-transferable licence to install and use the App on their device(s), solely for personal and non-commercial purposes, in accordance with these Terms. 8.3. The User retains the rights to the content they upload/provide (“User Content”), granting Zone 8 a non-exclusive, worldwide, royalty-free licence to use such content to the extent necessary for the provision of the service. 8.4. The User may not upload User Content that is unlawful, defamatory, discriminatory, violent, pornographic, that infringes intellectual property rights or the privacy of third parties, that promotes dangerous practices, or that contains malware. 8.5. Notice and takedown procedure: any User may report potentially unlawful User Content to support@zone8.app. We reserve the right to remove content, suspend or terminate accounts in the event of a breach of these Terms, with notice when reasonably practicable.
Medical disclaimer The App provides training and wellness features, including content, metrics, training plans and recommendations based on data provided by the user. The App does not provide medical advice, diagnosis, prescription, treatment or any form of clinical monitoring. 9.1. All information, suggestions and recommendations made available through the App are of a purely general and informational nature and do not replace assessment, diagnosis or monitoring by qualified healthcare professionals, including doctors, physiotherapists or other specialists. 9.2. It is expressly prohibited to use the App for the purposes of diagnosis, treatment, prevention or clinical monitoring of diseases. Any data, metrics and suggestions generated by the App — including data from wearable devices (wearables), Apple Health, Google Fit or similar platforms — are for informational purposes only and must not be interpreted as clinical indicators. 9.3. Before starting any physical exercise programme, the user must: (a) consult their doctor or healthcare professional to confirm that they are fit for physical activity; (b) inform themselves of any limitations, restrictions or contraindications applicable to their health condition; (c) immediately stop any activity in the event of pain, discomfort, dizziness, breathing difficulty or any other abnormal symptoms, and promptly seek medical advice. 9.4. Disclaimer of warranties and limitation of liability. To the fullest extent permitted by applicable law, Zone 8 disclaims any warranties, express or implied, of fitness of the App’s content for a particular purpose with respect to training results, physical performance or health. Zone 8 shall not be liable for any injuries, physical harm, aggravation of pre-existing health conditions or other losses that may result, directly or indirectly, from the use of the App or the adoption of any recommendations contained therein. 9.5. Nothing in this disclaimer excludes or limits liability for death or personal injury caused by wilful misconduct or gross negligence, nor any liability that cannot be lawfully excluded under applicable legislation. 9.6. By using the App, the user declares that they have read, understood and fully accepted this Medical Disclaimer.
Compatibility, availability and changes 10.1. The App may not be compatible with all devices or systems. Minimum requirements and supported versions will be indicated in the Stores. 10.2. We may release updates (including security updates), fix bugs, alter, add or remove features, notifying the User when necessary. In the event of material adverse changes to the premium service, the User may cancel the subscription with effect at the end of the current period.
Third parties, SDKs and links 11.1. The App may incorporate third-party SDKs and services (for example, analytics, crash reporting, payments). The use of such services is also subject to the respective third parties’ terms. 11.2. Links to third-party websites/applications are provided for convenience; we are not responsible for their content, security or practices. 11.3. Store Terms: use of the App is also subject to the terms of service of the Apple App Store (https://www.apple.com/legal/internet-services/itunes/) and/or Google Play (https://play.google.com/intl/pt_PT/about/play-terms/), as applicable. 11.4. Third-Party Disclaimer: The App is an independent app, not affiliated with or endorsed by HYROX GmbH or any race organisation. Race event names and formats referenced within the App are the property of their respective owners.
Personal data protection 12.1. The processing of personal data is governed by the “Privacy Policy of the Zone 8 – Embrace the 8 application”, available in the App/website and incorporated by reference into these Terms. 12.2. Among other matters, the Privacy Policy describes the categories of data (name, email, weight, height), purposes, legal bases, retention periods, data subject rights, sub-processors and location (Ireland/EU).
Pricing, taxes and billing 13.1. Applicable prices and currencies are displayed before purchase. They may vary depending on the country, promotions or applicable Store fees. 13.2. Where we are the “merchant of record”, prices include VAT of the consumer’s country and we will issue the corresponding receipt/invoice; where the Store is the “merchant of record”, the Store will handle billing/VAT.
Conformity of digital content and service; liability 14.1. Conformity (Directive (EU) 2019/770): we ensure that the digital service meets the applicable conformity requirements. In the event of material non-conformity, the User is entitled to have conformity restored (correction/update), to a proportionate reduction in price, or to termination of the contract, in accordance with the law. 14.2. We do not exclude liability for death or personal injury caused by wilful misconduct or gross negligence, nor for any liability that cannot be lawfully excluded. 14.3. To the fullest extent permitted by law, Zone 8 shall not be liable for: (a) indirect, consequential, loss of profits, revenue, data or opportunity losses; (b) failures or unavailability attributable to third parties (Stores, PSPs, network providers); (c) use of the App in breach of these Terms. 14.4. Where applicable, Zone 8’s total aggregate liability for all claims relating to the paid service shall not exceed the total amount paid by the User in the 12 months preceding the event giving rise to the liability.
Term, suspension and termination 15.1. These Terms remain in force for as long as the User uses the App. 15.2. We may suspend or terminate the account for breach of these Terms, fraud, abuse or as required by law/authority, with prior notice where reasonable. 15.3. The User may terminate the account at any time in the settings; termination does not entitle the User to a refund of periods already paid for, except where required by applicable law or a specific policy.
Amendments to the Terms 16.1. We may update these Terms to reflect legal, technical or operational changes. 16.2. We will notify material changes with reasonable advance notice through the App/email. Continued use after the changes take effect constitutes acceptance of the new Terms.
Governing law, dispute resolution and jurisdiction 17.1. These Terms are governed by Portuguese law, without prejudice to the mandatory consumer protection rules of the User’s country of residence. 17.2. The parties shall endeavour to resolve any disputes amicably. 17.3. For disputes that cannot be resolved by agreement, the courts of the judicial district of Santarém, Portugal, shall have jurisdiction, to the exclusion of any other, without prejudice to the mandatory rights of the consumer. 17.4. Electronic Complaints Book: https://www.livroreclamacoes.pt.
General provisions 18.1. If any provision of these Terms is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions, which shall remain in full force and effect. 18.2. Tolerance or failure to exercise rights does not constitute a waiver. 18.3. The User may not assign their contractual position without prior written consent. We may assign these Terms in the context of a corporate reorganisation, merger, demerger or sale of assets, with notice to the User where required by law. 18.4. These Terms constitute the entire agreement between the parties regarding the use of the App, without prejudice to specific terms presented for particular features. 18.5. Language: in the event of versions in different languages, the Portuguese version shall prevail, unless expressly stated otherwise. 18.6. Force majeure: we shall not be liable for non-performance caused by events beyond our reasonable control, including, without limitation, third-party failures, network outages, acts of authority, natural disasters, labour disputes or large-scale cyberattacks.
A.1. Identity of the supplier: Zone 8 – Embrace the 8 (Guillaume Ribeiro, Carolina Santos and Carolina Verdasca) | Contact: zone8support@gmail.com
A.2. Main characteristics: access to premium digital training and wellness content and features through a subscription.
A.3. Total price: displayed before purchase, with applicable taxes.
A.4. Duration: monthly/annual (as selected), with automatic renewal until cancellation.
A.5. Payment and performance conditions: immediate charge by the Store or PSP; premium access activated upon payment confirmation.
A.6. Right of withdrawal: 14 days; immediate performance at the User’s request; proportionate loss/adjustment where applicable (see clause 5).
A.6.1.Withdrawal form: The User may use the following template to exercise the right of withdrawal: “To: Zone 8 – Embrace the 8, zone8support@gmail.com. I hereby notify that I withdraw from my subscription contract for the Zone 8 App. Subscription date: [date]. User name: [name]. Email associated with the account: [email]. Date: [date]. Signature (if on paper): [signature].” This form is not mandatory; the right may be exercised by any unequivocal statement.
A.7. Support and complaints: zone8support@gmail.com; CNPD and consumer arbitration centres (where applicable).
A.8. Privacy Policy: accessible in the App.